Under the responsibility of the Support and Maintenance Manager, you would have to :
Support EasyMile teams, partners and customers while using our products (vehicles and software).
Perform remote diagnostics, troubleshooting and support in liaison with on-site Operators or EasyMile engineers,
Coordinate when operations with maintenance partners or third party companies working on vehicles, in order to ensure follow-up and validation of maintenance and service tasks,
Contribute to providing high quality support and service to EasyMile customers, and respect EasyMile’s commitments regarding safety, availability, and service levels with their vehicles,
Report and capitalize the daily activities according to service guidelines in order to ensure products continuous improvement,
Contribute to train EasyMile partners to maintenance operations, in accordance with EasyMile’s maintenance plans, procedures and training practices,
Contribute to improving the maintenance and support processes, and enforce them across EasyMile’s teams and amongst partners and customers,
Collaborate to the creation and improvement of all documentation related to the maintenance activities: procedures (preventive, corrective or troubleshooting), training material, …
Participate in deployment tasks in collaboration with the project and deployment teams.
Collaborate to the improvement of internal tools allowing to ensure products configuration management, defining services KPIs, … in order to ensure process scalability according to company growth.
Contribute to EasyMile products continuous improvement and its maintainability amelioration in liaise with internal R&D teams, suppliers and other third parties involved during vehicle complete lifecycle.
Results oriented, committed to providing quality service, customer focussed,
Autonomous, curious and organized, but good team player
Fluent English, German would be a plus.
Automotive and/or knowledge would be a plus
Previous experience within after-sales or ILS department of a company would be a plus
Full time position,
Primarily based in Toulouse, with frequent travels to Europe,
Travels up to 50% of time initially, around 25-30% later on