Published on 25 July 2019

Support Engineer

Responsibilities:

  • Under the responsibility of the Support and Maintenance Manager, you would have to :
  • Support EasyMile teams, partners and customers while using our products (vehicles and software).
  • Perform remote diagnostics, troubleshooting and support in liaison with on-site Operators or EasyMile engineers,
  • Coordinate when operations with maintenance partners or third party companies working on vehicles, in order to ensure follow-up and validation of maintenance and service tasks,
  • Contribute to providing high quality support and service to EasyMile customers, and respect EasyMile’s commitments regarding safety, availability, and service levels with their vehicles,
  • Report and capitalize the daily activities according to service guidelines in order to ensure products continuous improvement,
  • Contribute to train EasyMile partners to maintenance operations, in accordance with EasyMile’s maintenance plans, procedures and training practices,
  • Contribute to improving the maintenance and support processes, and enforce them across EasyMile’s teams and amongst partners and customers,
  • Collaborate to the creation and improvement of all documentation related to the maintenance activities: procedures (preventive, corrective or troubleshooting), training material, …
  • Participate in deployment tasks in collaboration with the project and deployment teams.
  • Collaborate to the improvement of internal tools allowing to ensure products configuration management, defining services KPIs, … in order to ensure process scalability according to company growth.
  • Contribute to EasyMile products continuous improvement and its maintainability amelioration in liaise with internal R&D teams, suppliers and other third parties involved during vehicle complete lifecycle.

Requirements:

  • Engineer degree
  • Results oriented, committed to providing quality service, customer focussed,
  • Autonomous, curious and organized, but good team player
  • Driving license,
  • Fluent English, German would be a plus.
  • Automotive and/or knowledge would be a plus
  • Previous experience within after-sales or ILS department of a company would be a plus

Position details

  • Full time position,
  • Primarily based in Toulouse, with frequent travels to Europe,
  • Travels up to 50% of time initially, around 25-30% later on

Full time

Toulouse, France

Field Services

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